Shipping Policy
We’re excited to send your pup’s personalized apparel, accessories, and everyday essentials your way.
We currently ship to the United States, Canada, Australia, and the United Kingdom.
Estimated delivery: 7–15 business days after shipment
Available when your order reaches the applicable market threshold
Estimated delivery: 5–8 business days after shipment
🧵 Order Processing Time
Most non-personalized orders are processed within 2–4 business days.
Personalized items, including name embroidery, custom patches, or personalized bandanas, may require 4–7 business days before shipping.
During holidays, promotional periods, or high-volume seasons, processing times may be slightly longer.
Order processing time + shipping transit time.
Shipping transit estimates begin after your order has been processed and shipped.
🌎 Shipping Rates by Market
🇺🇸 United States
Standard Shipping
Fee: US$7.99
Estimated delivery: 7–15 business days after shipment
Free Standard Shipping
Available on: U.S. orders of US$79 or more
Free shipping will appear automatically at checkout when your order qualifies.
Priority Shipping
Fee: US$15.99
Estimated delivery: 5–8 business days after shipment
🇨🇦 Canada
Standard Shipping
Fee: C$11.99
Estimated delivery: 7–15 business days after shipment
Free Standard Shipping
Available on: Canadian orders of C$110 or more
Free shipping will appear automatically at checkout when your order qualifies.
Priority Shipping
Fee: C$20.99
Estimated delivery: 5–8 business days after shipment
🇦🇺 Australia
Standard Shipping
Fee: A$11.99
Estimated delivery: 7–15 business days after shipment
Free Standard Shipping
Available on: Australian orders of A$110 or more
Free shipping will appear automatically at checkout when your order qualifies.
Priority Shipping
Fee: A$21.99
Estimated delivery: 5–8 business days after shipment
🇬🇧 United Kingdom
Standard Shipping
Fee: £5.99 GBP
Estimated delivery: 7–15 business days after shipment
Free Standard Shipping
Available on: U.K. orders of £59.99 GBP or more
Free shipping will appear automatically at checkout when your order qualifies.
Priority Shipping
Fee: £11.99 GBP
Estimated delivery: 5–8 business days after shipment
🧾 Customs, Duties, and Taxes
International orders may be subject to customs review, import duties, taxes, or other fees depending on the destination country and applicable local requirements.
Any charges included in your order will be displayed during checkout where applicable. Additional charges may be assessed by local authorities or the delivery carrier.
Customs processing may also affect the estimated delivery time.
📮 Shipping Questions
Where do you currently ship?
We currently ship to the United States, Canada, Australia, and the United Kingdom. Additional shipping destinations may be added in the future.
Which currency will I be charged in?
Prices and shipping charges are displayed in the currency assigned to your selected market: US dollars for the United States, Canadian dollars for Canada, Australian dollars for Australia, and British pounds for the United Kingdom.
Please review the currency shown at checkout before completing your purchase.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking information.
If you cannot find your tracking email, please contact us at service@puptailor.com with your order number.
Can I change my shipping address?
If you notice an address error after placing your order, please contact us as soon as possible at service@puptailor.com.
We will do our best to help, but we cannot guarantee address changes once an order has entered production or shipped.
What if my address is incorrect?
Please make sure your full name, street address, apartment or unit number, city, state or province, postal code, and country are correct before placing your order.
PupTailor is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
My package is delayed or appears lost. What should I do?
If your package appears to be lost or significantly delayed, please contact us at service@puptailor.com.
We will help review the tracking information and work with the carrier where possible.
PupTailor is not responsible for delays caused by carriers, customs, weather, holidays, incorrect addresses, or other events outside our control.
Can personalized orders be changed after purchase?
Personalized products are made specifically for your order. Please review all names, spelling, sizes, colors, and personalization details carefully before placing your order.
Once a personalized order has entered production, we may not be able to change or cancel it.
Need help with shipping?
We’re happy to help with order, tracking, currency, and shipping questions.
Contact us at service@puptailor.com