FAQ

PupTailor currently ships to the United States, Canada, Australia, and the United Kingdom.

Available shipping methods, rates, and delivery estimates are shown at checkout based on your destination.

Prices, shipping rates, and free-shipping thresholds are displayed in the local currency for your selected market:

• United States: USD
• Canada: CAD
• Australia: AUD
• United Kingdom: GBP

Please confirm that the correct country or region is selected before placing your order.

Most non-personalized orders are processed within 2–4 business days.

Personalized items, including name embroidery, custom patches, or personalized bandanas, may require 4–7 business days before shipping.

Total estimated delivery time is the order processing time plus the shipping transit time. Shipping transit estimates begin after your order has been processed and shipped.

Delivery times are estimates and may vary due to customs processing, carrier delays, holidays, weather, address issues, or local service conditions.

Yes. Free Standard Shipping is available when your merchandise subtotal after discounts, excluding taxes, reaches the threshold for your selected market:

• United States: US$65 or more
• Canada: C$90 or more
• Australia: A$95 or more
• United Kingdom: £49 or more

Free shipping will appear automatically at checkout when your order qualifies. For current shipping rates and full details, please review our Shipping Policy.

For orders shipped to the United States, customers do not need to pay additional customs duties or import taxes on delivery. If a carrier requests such a payment, please contact us at service@puptailor.com so we can resolve it. Any applicable sales tax is shown at checkout.

For destinations outside the United States, customs duties, import taxes, or carrier fees may apply. Charges included in your order are shown at checkout; other charges may be assessed locally.

Once your order ships, you will receive a shipping confirmation email with tracking information.

If you cannot find your tracking email, please contact us at service@puptailor.com with your order number.

Please contact us as soon as possible at service@puptailor.com.

We will do our best to help, but once an order has entered production or shipped, we may not be able to change or cancel it.

Please check the following first:

• Confirm that your shipping address is correct.
• Check around your mailbox, porch, garage, or delivery area.
• Ask family members, roommates, or neighbors.
• Check for a delivery notice from the carrier.

If you still cannot locate your package, contact us at service@puptailor.com.

If your parcel is confirmed lost, we will send a replacement at no additional cost. If your order has not been delivered more than 45 calendar days after the order date, you are eligible for compensation of 50%–100% of the actual amount paid for the order. The applicable percentage will be determined based on the circumstances of your order. Please email service@puptailor.com with your order number so we can review the tracking and arrange the resolution. This does not limit any rights that cannot be excluded by law.

You may request a return for eligible non-personalized items within 30 days of delivery. For a different item, request an eligible return and place a new order; we do not offer direct exchanges.

To be eligible, items must be:

• Unworn and unwashed
• Free of pet hair, stains, odors, or damage
• In original condition and packaging

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Personalized items cannot be returned or exchanged for a change of mind, a customer-selected size, or customer-submitted personalization details. If an item is damaged, defective, incorrect, or materially different from your order, contact us for help. This does not limit rights that cannot be excluded by law.

Personalized items may include:

• Name embroidery
• Custom patches
• Personalized bandanas
• Customized text, names, colors, or design details

Please review all names, spelling, sizes, colors, and personalization details carefully before placing your order.

If this is your first PupTailor order and the fit is not right, please contact us within 7 days of delivery.

We will do our best to help you find the best fit solution for your pup.

Please include:

• Your order number
• Your dog’s breed
• Your dog’s chest, neck, and back length measurements
• Clear photos showing the fit issue

Please contact us as soon as possible at service@puptailor.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging.

If the issue is confirmed, we may offer a replacement, correction, or refund, as appropriate and subject to your applicable rights. You will not be responsible for required return shipping caused by our error.

PupTailor offers personalized pup apparel, accessories, and everyday essentials for sunny walks, play days, gifting, and every little adventure.

Our products may include pup apparel, hats, bandanas, name tags, walking essentials, travel accessories, and Pup & Me styles.

Personalization options vary by product. Depending on the item, you may be able to add names, initials, patches, embroidery, or other custom details.

Please check each product page for available personalization options, character limits, placement, and production time.

Please email service@puptailor.com as soon as possible.

If your personalized item has not entered production, we will try to update it. Once production has started, changes may not be possible.

Care instructions vary by product. Please refer to the product page and the care label when available.

For apparel and fabric accessories, we generally recommend gentle washing and air drying when possible to help preserve shape, color, and personalization details.

Please measure your dog’s chest, neck, and back length, then compare the measurements with the size guide on the product page.

We recommend prioritizing chest measurement first. Weight should only be used as a reference.

If your dog is between sizes, we usually recommend choosing the larger size for better chest comfort and movement.

If you are unsure, email us at service@puptailor.com with your dog’s breed and measurements.

No. While “pup” is a warm and friendly way to refer to dogs, PupTailor is designed for dogs of different shapes and sizes.

Please always check the measurements on each product page before ordering.

Please supervise your pet while wearing apparel, bandanas, tags, or accessories.

Remove the product if your pet shows signs of discomfort, overheating, chewing, restricted movement, or irritation.

PupTailor products are designed for everyday lifestyle use and are not intended to replace veterinary advice, safety restraints, medical equipment, or professional training tools.