Privacy policy
How PupTailor collects, uses, shares, and protects information when you shop with us.
Information used to process, personalize, and deliver purchases
Customer uploads used to create and support personalized products
Privacy rights and marketing choices may apply based on your location
PupTailor operates this online store and website, including the related content, features, products, tools, and services (collectively, the “Services”). Our store is powered by Shopify, which helps us provide the Services to you.
This Privacy Policy explains how PupTailor (“PupTailor,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, make a purchase, submit personalization details or photos, communicate with us, or otherwise use the Services.
If there is a conflict between this Privacy Policy and our Terms of Service concerning the collection, use, or disclosure of personal information, this Privacy Policy will apply.
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with the Services, we may collect the following categories of information:
- Contact information: Your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information: Products viewed or purchased, cart activity, order history, returns, refunds, cancellations, payment status, and shipping information.
- Personalization information: Names, text, sizes, colors, design selections, customization instructions, and other details submitted for personalized products.
- Customer-uploaded content: Pet photos, personal photos, artwork, images, files, and other content submitted for custom or personalized products.
- Payment information: Payment method, payment confirmation, billing details, and transaction information. Full payment card information is generally processed by Shopify and our payment providers rather than directly stored by PupTailor.
- Account information: Login credentials, preferences, saved information, and account settings if you create or use an account.
- Communications: Information included in emails, customer support requests, reviews, return requests, and other communications with us.
- Device and usage information: IP address, browser type, device identifiers, network information, pages viewed, links clicked, shopping activity, and information about how and when you interact with the Services.
- Cookie and advertising information: Information collected through cookies, pixels, tags, and similar technologies used for store functionality, analytics, fraud prevention, and advertising.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, upload content, contact us, or otherwise provide information;
- Automatically when you visit or use the Services, including through cookies and similar technologies;
- From Shopify and other service providers that help us operate our store, process payments, fulfill orders, store uploaded files, provide customer support, or analyze store performance; and
- From advertising, marketing, social media, and other business partners, as permitted by applicable law.
How We Use Personal Information
We may use personal information to:
- Process payments, confirm orders, and complete transactions;
- Create, personalize, produce, package, and deliver products;
- Provide customer support and respond to questions, returns, refunds, disputes, and complaints;
- Maintain accounts, remember preferences, and improve the shopping experience;
- Send order confirmations, shipping updates, account messages, and other service-related communications;
- Provide marketing communications where permitted and show relevant advertising;
- Measure advertising performance and understand how customers use the Services;
- Detect, investigate, and prevent fraudulent, illegal, unsafe, or malicious activity;
- Protect our customers, business, website, and legal rights; and
- Comply with applicable laws, lawful requests, and legal obligations.
Customer-Uploaded Photos and Personalization Content
When you submit a photo, image, name, design, or other personalization content, we use it to create and fulfill your custom order, provide customer support, resolve production or order issues, and maintain necessary transaction records.
We may share this content with service providers involved in file storage, product creation, printing, embroidery, manufacturing, quality review, fulfillment, or customer support, but only as reasonably necessary to provide the requested product or service.
We do not use customer-uploaded photos or personalization content in advertising, social media, or other promotional materials unless we have received separate permission from you.
Please only upload content that you have the right to use and share with us. Do not submit government identification, financial records, medical information, or other unnecessary sensitive information.
Cookies, Analytics, and Advertising
We, Shopify, and our service providers may use cookies, pixels, tags, software development kits, and similar technologies to operate the store, remember preferences, maintain security, analyze website activity, and measure or personalize advertising.
Advertising and analytics partners may receive information about your device, browser, interactions with our website, products viewed, purchases, or other online activity.
Depending on applicable law, this activity may be considered “sale,” “sharing,” or processing for targeted advertising, even though we do not sell personal information for money.
Where available, you may manage cookies through the privacy or cookie controls displayed on our website. You may also adjust your browser settings to block or remove cookies, although doing so may affect certain store features.
Where required by applicable law, we recognize supported Global Privacy Control signals as an opt-out request for the browser or device sending the signal. More information is available at globalprivacycontrol.org .
How We Disclose Personal Information
We may disclose personal information when reasonably necessary:
- To Shopify, payment processors, technology providers, file-storage providers, analytics providers, customer support providers, fulfillment partners, manufacturers, printers, shipping carriers, and other vendors that perform services for us;
- To advertising and marketing partners that help us measure campaigns or provide relevant advertising, subject to applicable privacy choices;
- When you direct us to disclose information or consent to the disclosure;
- In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction;
- To comply with applicable law, a court order, subpoena, search warrant, or other valid legal process; or
- To enforce our terms and policies, investigate fraud, protect the Services, or protect the rights and safety of PupTailor, our customers, or others.
We do not sell personal information to third parties for money.
Relationship With Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide, secure, personalize, and improve its services.
Information submitted through our store may be transmitted to Shopify and other service providers located in countries other than your country of residence.
Certain Shopify features may use information about your interactions with our store, other merchants, and Shopify. In those circumstances, Shopify may be responsible for responding to privacy requests relating to its own processing activities.
To learn more about how Shopify processes personal information and the privacy choices it provides, visit the Shopify Privacy Portal .
Third-Party Websites and Services
The Services may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party services. Please review their privacy policies before providing information to them.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security system or method of transmission is completely secure, and we cannot guarantee absolute security.
Please do not send payment card details, passwords, government identification, or other unnecessary sensitive information through ordinary email.
Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
The applicable retention period depends on the type of information, the purpose for which it was collected, contractual requirements, and legal or regulatory obligations. Customer-uploaded content may also be retained by service providers for the period reasonably necessary to produce and support the related order.
Your Privacy Rights and Choices
Depending on where you live and subject to applicable law, you may have the right to:
- Request access to or information about personal information we maintain about you;
- Request correction of inaccurate personal information;
- Request deletion of certain personal information;
- Request a portable copy of certain personal information;
- Opt out of the sale or sharing of personal information or its use for targeted advertising;
- Withdraw consent where processing is based on consent; and
- Appeal a decision concerning a privacy request, where applicable.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law, subject to appropriate authorization and identity verification.
We will not discriminate against you for exercising an applicable privacy right.
To submit a privacy request, email service@puptailor.com with the subject line “Privacy Request.”
Marketing Communications
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email. Even if you opt out of promotional messages, we may still send non-promotional communications relating to your account, orders, transactions, security, or customer support.
Children’s Privacy
The Services are not directed to children under the age at which they may consent to the processing of personal information under applicable law. We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us to request its deletion. We do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age as those terms are defined by applicable law.
International Data Transfers
We and our service providers may transfer, store, or process personal information in countries other than the country in which you live.
Where required, transfers from the European Economic Area, the United Kingdom, or another jurisdiction with data-transfer restrictions will be made using recognized legal mechanisms, such as adequacy decisions or approved contractual safeguards.
Complaints and Appeals
If you have a complaint about how we process personal information, please contact us using the information below. Depending on where you live, you may have the right to appeal our response or lodge a complaint with your local privacy or data-protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons. When we update it, we will post the revised policy and update the “Last updated” date.
Privacy Questions or Requests
Contact us to ask a question or exercise an applicable privacy right.
service@puptailor.comLast updated: July 29, 2026