FAQ

PupTailor currently ships to the United States, Canada, Australia, and the United Kingdom.

Available shipping methods, rates, and delivery estimates are shown at checkout based on your destination.

Prices, shipping rates, and free-shipping thresholds are displayed in the local currency for your selected market:

• United States: USD
• Canada: CAD
• Australia: AUD
• United Kingdom: GBP

Please confirm that the correct country or region is selected before placing your order.

Most non-personalized orders are processed within 2–4 business days.

Personalized items, including name embroidery, custom patches, or personalized bandanas, may require 4–7 business days before shipping.

Total estimated delivery time is the order processing time plus the shipping transit time. Delivery estimates begin after your order has been processed and shipped.

Delivery times are estimates and may vary due to customs processing, carrier delays, holidays, weather, address issues, or local service conditions.

Yes. Free Standard Shipping is available when your order reaches the threshold for your selected market:

• United States: US$79 or more
• Canada: C$110 or more
• Australia: A$110 or more
• United Kingdom: £59.99 or more

Free shipping will appear automatically at checkout when your order qualifies. For current shipping rates and full details, please review our Shipping Policy.

International orders may be subject to customs review, import duties, taxes, or other fees depending on the destination country and applicable local requirements.

Any charges included in your order will be displayed during checkout where applicable. Additional charges may be assessed by local authorities or the delivery carrier.

Once your order ships, you will receive a shipping confirmation email with tracking information.

If you cannot find your tracking email, please contact us at service@puptailor.com with your order number.

Please contact us as soon as possible at service@puptailor.com.

We will do our best to help, but once an order has entered production or shipped, we may not be able to change or cancel it.

Please check the following first:

• Confirm that your shipping address is correct.
• Check around your mailbox, porch, garage, or delivery area.
• Ask family members, roommates, or neighbors.
• Check for a delivery notice from the carrier.

If you still cannot locate your package, contact us at service@puptailor.com.

We accept returns or exchanges for eligible non-personalized items within 14 days of delivery.

To be eligible, items must be:

• Unworn and unwashed
• Free of pet hair, stains, odors, or damage
• In original condition and packaging

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Personalized items are made specifically for your pup and cannot be returned or exchanged unless there is a production issue.

Personalized items may include:

• Name embroidery
• Custom patches
• Personalized bandanas
• Customized text, names, colors, or design details

Please review all names, spelling, sizes, colors, and personalization details carefully before placing your order.

If this is your first PupTailor order and the fit is not right, please contact us within 7 days of delivery.

We will do our best to help you find the best fit solution for your pup.

Please include:

• Your order number
• Your dog’s breed
• Your dog’s chest, neck, and back length measurements
• Clear photos showing the fit issue

Please contact us within 7 days of delivery at service@puptailor.com.

Please include your order number, a description of the issue, and clear photos of the item and packaging.

If the issue is confirmed, we may offer a replacement, store credit, or refund depending on the situation.

PupTailor offers personalized pup apparel, accessories, and everyday essentials for sunny walks, play days, gifting, and every little adventure.

Our products may include pup apparel, hats, bandanas, name tags, walking essentials, travel accessories, and Pup & Me styles.

Personalization options vary by product. Depending on the item, you may be able to add names, initials, patches, embroidery, or other custom details.

Please check each product page for available personalization options, character limits, placement, and production time.

Please email service@puptailor.com as soon as possible.

If your personalized item has not entered production, we will try to update it. Once production has started, changes may not be possible.

Care instructions vary by product. Please refer to the product page and the care label when available.

For apparel and fabric accessories, we generally recommend gentle washing and air drying when possible to help preserve shape, color, and personalization details.

Please measure your dog’s chest, neck, and back length, then compare the measurements with the size guide on the product page.

We recommend prioritizing chest measurement first. Weight should only be used as a reference.

If your dog is between sizes, we usually recommend choosing the larger size for better chest comfort and movement.

If you are unsure, email us at service@puptailor.com with your dog’s breed and measurements.

No. While “pup” is a warm and friendly way to refer to dogs, PupTailor is designed for dogs of different shapes and sizes.

Please always check the measurements on each product page before ordering.

Please supervise your pet while wearing apparel, bandanas, tags, or accessories.

Remove the product if your pet shows signs of discomfort, overheating, chewing, restricted movement, or irritation.

PupTailor products are designed for everyday lifestyle use and are not intended to replace veterinary advice, safety restraints, medical equipment, or professional training tools.