Refund policy

Eligible non-personalized items may be returned within 30 days of delivery.

Important for personalized products: Because personalized and custom-made items are created specifically for you, they cannot be returned or exchanged due to a change of mind, an incorrect size selection, or personalization details submitted by the customer.

If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us and we will make it right.

To qualify for a return, the item must:

• Be requested for return within 30 days of delivery;
• Be unworn, unused, unwashed, and in the same condition in which it was received;
• Include its original tags and packaging; and
• Be accompanied by the order number or other proof of purchase.

Before sending anything back, email us at service@puptailor.com .

Please include:

• Your order number;
• The reason for the return; and
• Clear photos if the item is damaged, defective, or incorrect.

If your return is approved, we will provide the correct return address and return instructions. The return address may differ depending on the product and fulfillment location.

Please do not send a return to the address printed on the original package. Items returned without prior authorization or to an incorrect address may not be accepted.

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, incorrect, or materially different from what you ordered.

Include your order number and clear photos showing the item, packaging, and issue. After reviewing the claim, we may offer a replacement, correction, or refund, depending on the circumstances.

If the issue was caused by us, you will not be responsible for any required return shipping costs.

The following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Personalized, customized, or made-to-order products;
• Items that have been worn, used, washed, altered, or damaged after delivery;
• Items clearly marked as “Final Sale”; and
• Gift cards.

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

For an eligible return requested because of preference, fit, or a change of mind, the customer is responsible for the return shipping cost.

If the return is caused by a verified defect, damage, incorrect item, or an error on our part, we will cover the required return shipping cost or provide other appropriate instructions.

We do not offer direct exchanges for eligible non-personalized items. The fastest option is to request a return and, once the return is accepted, place a new order for the preferred item.

Personalized and custom-made items cannot be exchanged because of customer-selected sizing, color, or personalization details. If we made an error, please contact us so we can review the issue and provide an appropriate solution.

Once we have received and inspected an authorized return, or otherwise approved your claim, we will notify you of the decision.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at service@puptailor.com .

Need Help With a Return?

Contact our customer care team with your order number and any relevant photos.

We usually reply within 1–2 business days.