Contact information
Our customer care team is here to help with your order, product, or personalization questions.
Order status, changes, tracking, delivery, returns, and refunds
Sizing, product details, personalization, and uploaded photos
Store policies, privacy requests, and other customer concerns
How to Get Faster Help
For order-related questions, please include:
- Your order number;
- A short description of your question or issue; and
- Relevant photos if the item is damaged, incorrect, or related to personalization.
Response time: We usually reply within 1–2 business days.
Protect your information: Please do not send payment card details, account passwords, government identification, or other unnecessary sensitive information by email.
Email Customer Support
Click below to open your email and contact the PupTailor customer care team.
service@puptailor.comBusiness and contact information
PupTailor is operated by Xi'an Chenhe Shengbang Technology Co., Ltd.
Registered address: Room 1101-1, Block A, Greenland Center, Building 6, No. 9 Jinye Road, High-tech Zone, Xi'an, Shaanxi, China
Email: service@puptailor.com. Customer support is provided by email.
This registered address does not accept product returns. Please contact us before returning an item. After your return is approved, we will provide the appropriate return address and instructions.
Last updated: October 19, 2026